We strive to continuously improve our customer service process, and commit to completing your project in as little time as possible, with the least fuss, because we know you want to enjoy your new surroundings.

We will follow a disciplined and coordinated schedule, minimizing the unlikely prospect of delays. On project booking, we will provide you with our anticipated service process timeline, from beginning to end.

In order to provide this level of service, Janice's time that is dedicated solely to your decorative painting work, must normally be scheduled reasonably in advance of your project start date.

Here is a summary of our service process steps:

Initial Consultation

Janice will meet with you to help you define and scope the project you have in mind. Subsequent consultations may be required for larger projects.

Project Estimate

Once the project parameters are known, we will provide a guaranteed estimate to complete the job.

Project Acceptance and Scheduling

On project acceptance, or as a pre-requisite, we will agree on a start date that meets your completion requirements as best as possible. A small non-refundable deposit is required at this time.

Project Start - Preparation

On the starting day of the project, a project prep person will arrive at the designated time to fill any holes and cracks, and cover nearby furniture and floors.

Straight Painting

If your project requires straight painting, one of our professional painters will arrive to perform the necessary painting.

Decorative Painting

Janice will arrive to perform all the decorative painting work that your project requires.

Inspection

We will inspect all work on completion, with you.

Clean Up

A project person will arrive to clean up the project site, removing garbage and if needed, positioning furniture to its original location.

Evaluation

We ask all customers to evaluate how we've done, so that we can continuously improve. After project completion you will receive an evaluation form in the mail that we will ask you to complete and return.

Communications

We will keep you fully up to date of the progress of your job at all times. If we ever experience or anticipate an unexpected delay, we will let you know as soon as possible.